An order can be generated after the acceptance of an RFQ. A front office user with a business profile, through access to his private area and in particular to the “My Orders” section, has the possibility of viewing all the orders he has placed in the past, characterized by a certain status that is a discriminating parameter of the actions that the user can take with reference to the orders
A generated order, depending on the statuses, can be viewed by the front office user who created it, cancelled or paid or confirmed.
A sales order is created in web app and the entry-points from which an order can be created are:
Special or catalog items derived from an RFQ Choosing from the item catalog Re-ordering of an order already placed and completed Custom article created through the use of the 2D/3D configurator Different flows are followed by an order depending on its starting point; the available flow variants are made explicit below.
Order Specifications
The user always has the ability to view information regarding the RFQ from which the order was issued, simply click the “Go to RFQ” button.
Payment of the order
Order Creation
By means of the “Proceed to check out” CTA, the order proceeds through the direct check out flow where depending on the tier associated with the customer company and consequently inherited by the employee immediate payment of the order will be arranged or not.
Confirmation of Fields
After confirming the fields required for shipping and billing, the front office user has the option to choose the carrier that will handle the shipment, the choice of which can be made from within a list in which carriers are proposed based on price and the number of days scheduled for delivery.
Direct checkout
Direct checkout ordering involves the user’s ability to proceed with payment of the order amount, including shipping and any taxes, through the use of the external payment flow management service Stripe. As long as the front office user does not make payment of the amount, the order remains in the “Pending Payment” status.
Following confirmation of payment, the order transits to the “Processing” status and the user will receive a summary email containing all the order details. Evidence is given to the items contained in the order, with their quantities and prices with in addition the shipping totals and payment method used
